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Wi-Fi and Home Networking

Q3 2024

Consumer Insights Dashboard

Home Services Dashboard Q1 2024

The Home Services Dashboard visualizes the most important metrics informing the strategic decision making of companies providing communications services to the home.  

Consumer Insights Dashboards present survey-based consumer research that tracks the movement of foundational market metrics, such as product or service adoption, household spending intentions, churn, and key tracking metrics on leading industry players.


Executive Summary

Industry Benchmarks
Internet Adoption in US Households
Home Service Subscription
Adoption of Standalone vs. Bundled Services
Adoption of Home Service Package
Adoption of Mobile and Internet Bundles
ARPU of Total Home Services
ARPU of Standalone Home Service
ARPU of Bundled Home Service
ARPU of Most Common Home Service Packages

Home Service Provider NPS  
Net Promoter Score by Sector – Trending (2019-2023)
Net Promoter Score of Home Service Providers
Net Promoter Score of Home Internet Providers’ Services
Net Promoter Score of Home Phone Providers’ Services
Net Promoter Score of Mobile Providers’ Services
Net Promoter Score of Traditional Pay-TV Providers’ Services
Net Promoter Score of  Professional Security System Monitoring Providers

Broadband Close-Up
Market Share of Top Ten Residential Home Internet Providers
Residential Fiber and Fixed Wireless Trends: AT&T, Verizon, T-Mobile


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