Providing market intelligence for more than 35 years

Wi-Fi and Home Networking

Q1 2023

Consumer Insights Dashboard

Home Services Dashboard 3Q 2022

The Home Services Dashboard visualizes the most important metrics informing the strategic decision making of companies providing communications services to the home.  

Consumer Insights Dashboards present survey-based consumer research that tracks the movement of foundational market metrics, such as product or service adoption, household spending intentions, churn, and key tracking metrics on leading industry players.



Executive Summary

Industry Benchmarks

  • Internet Adoption in US Households
  • Home Service Subscription
  • Adoption of Standalone vs. Bundled Home Internet Service
  • Adoption of Home Service Packages
  • Adoption of Mobile and Internet Bundles
  • ARPU of Total Home Services
  • ARPU of Standalone Home Services
  • ARPU of Home Bundled Services
  • ARPU of Most Common Home Service Packages

Home Service Provider NPS

  • Net Promoter Score by Sector – Trending (2019-2022)
  • Net Promoter Score of Home Service Providers
  • Net Promoter Score of Home Internet Providers’ Services
  • Net Promoter Score of Home Phone Providers’ Services
  • Net Promoter Score of Mobile Providers’ Services
  • Net Promoter Score of Traditional Pay-TV Providers’ Services
  • Net Promoter Score of  Home Security Service Providers

Broadband Close-Up

  • Market Share of Top Ten Residential Home Internet Providers
  • Home Internet Access by Type
  • Home vs. Home Internet Adoption by Residency Area
  • Mesh Network Adoption Among Network Router Owners: 2020-2022



The Parks Points Newsletter Features All Aspects Of Our Research, Including Smart Home, Iot Devices, Entertainment And Digital Media, Security, Energy, Health, And Consumer Data.