Home Services Dashboard Q3 2025

The Home Services Dashboard visualizes the most important metrics informing the strategic decision making of companies providing communications services to the home.

Consumer Insights Dashboards present survey-based consumer research that tracks the movement of foundational market metrics, such as product or service adoption, household spending intentions, churn, and key tracking metrics on leading industry players.

This deliverable is part of an annual service, with updates delivered quarterly. Request more information on this service.

Purchase

Executive Summary

ISP Industry Benchmarks

Internet Adoption in US Households

Market Share of Top Ten Residential Home Internet Providers

Residential Fiber and Fixed Wireless Trends: AT&T, Verizon, T-Mobile

Adoption of Services Bundled with Home Internet

Top Internet-Bundled Services

Traditional Service Metrics

Adoption of Traditional Bundled Home Services

Home Service Subscriptions – YoY vs. QoQ

Adoption of Mobile and Internet Bundles

ARPU of Total Home Services

ARPU of Standalone Home Service

ARPU of Bundled Home Service

ARPU of Most Common Home Service Packages

Home Service Provider NPS

Net Promoter Score by Sector – Trending (2019-2024)

Net Promoter Score of Home Service Providers

Net Promoter Score of Home Internet Providers' Services

Net Promoter Score of Home Phone Providers' Services

Net Promoter Score of Mobile Providers' Services

Net Promoter Score of Traditional Pay-TV Providers' Services

Net Promoter Score of Professional Security System Monitoring Providers

Residential Fiber and Fixed Wireless Trends: AT&T, Verizon, T-Mobile

Appendix

Published by Parks Associates
© Parks Associates
All rights reserved. No part of this document may be reproduced, in any form or by any means, without permission in writing from the publisher.
Printed in the United States of America.

Disclaimer: Parks Associates has made every reasonable effort to ensure that all information in this document is correct. We assume no responsibility for any inadvertent errors.

Purchase

Send Inquiry

Yilan Jiang

Senior Director of Consumer Analytics

More From Author

Kristen Hanich

Senior Director of Research

More From Author

Sharon Jiang

Consumer Insights Manager

More From Author

Yuting Mu

Consumer Insights Analyst II

More From Author

Research Memberships

Smart Home: Products And Services

Consumer Electronics and Entertainment

MDU / Multifamily

Visibility Memberships

Channel Analytics

Strategic Consulting Unit

Connectivity and Mobility

Connected Health and Wellness

SMB

Event

Analyst Insights

Media

About Parks Associates

Broadband and Mobility

Home Services Dashboard Q3 2025