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Q4 2019

Quantified Consumer

360 View: Supporting the Connected Consumer (2019)

This research highlights the adoption of traditional and emerging connected devices including smart home devices and entertainment products. It provides an overview of reported problems with connected devices and identifies the leading issues faced by consumers when using various connected devices. It also examines consumer appetite for professional and premium support services, as well as consumer adoption of extended warranty services.


Published by Parks Associates
© October 2019 Parks Associates

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Printed in the United States of America.

Parks Associates has made every reasonable effort to ensure that all information in this report is correct. We assume no responsibility for any inadvertent errors.


The Parks Points Newsletter Features All Aspects Of Our Research, Including Smart Home, Iot Devices, Entertainment And Digital Media, Security, Energy, Health, And Consumer Data.