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Owning the Broadband Subscriber Experience in the AI Era
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  The next phase of broadband competition will be won on the ability to deliver intelligent, continuous, and personalized subscriber experiences.  

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Owning the Broadband Subscriber Experience in the AI Era

This white paper reframes the opportunity for ISPs to evolve from connectivity providers to experience orchestrators. It outlines how proactive engagement, automated network remediation, and contextualized customer support can reduce friction, improve NPS, and protect the ISP’s customer relationship from encroachment by device OEMs, satellite providers, and tech platform giants.

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About the Sponsor

Plume created the first managed WiFi platform for Internet Service Providers (ISPs) in 2016, enabling the company to scale across the globe and expand into managing the entire subscriber experience, including approximately 500 million connected devices, in 40 million homes, on behalf of more than 450 ISPs, across 58 countries. By integrating managed WiFi, cybersecurity and customer care, Plume created the first open, hardware-agnostic SaaS Subscriber Experience Platform for ISPs. Powered by an unmatched global dataset and AI optimization, the Plume Platform builds subscriber confidence through improved WiFi experiences, seamless new service implementation and proactive customer care. Plume’s open-source framework OpenSync® is pre-integrated and supported on the leading silicon, CPE and platform SDKs, and supports leading industry standards like RDK-B and prplWave.

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