Dashboard Home Services 1Q 2022

Home Services Dashboard 1Q 2022

The Home Services Dashboard visualizes the most important metrics informing the strategic decision making of companies providing communications services to the home.

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Executive Summary

Industry Benchmarks
• Internet Adoption in US Households
• Home Service Subscription
• Adoption of Standalone vs. Bundled Services
• Adoption of Home Service Packages
• Trends in Home Service Subscription in the Past 2 Years
• ARPU of Home Bundled Services in the Past 2 Years
• Stand-along Home Service ARPU
• ARPU of Home Bundled Services
• Monthly Cost of Home Bundled Service

Home Service Provider NPS
• Net Promoter Score by Sector –Trending (2019-2021)
• Net Promoter Score of Home Service Providers
• Net Promoter Score of Home Internet Providers’ Services
• Net Promoter Score of Home Phone Providers’ Services
• Net Promoter Score of Mobile Internet Providers’ Services
• Net Promoter Score of Traditional Pay-TV Providers’ Services
• Net Promoter Score of Professional Security System Monitoring Providers

Broadband Close-Up
• Market Share of Top Ten Residential Home Internet Providers
• Home Internet Access by Type
• Mesh Network Adoption Among Network Router Owners: 2020-2021

Appendix

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Yilan Jiang

Senior Director of Consumer Analytics

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@ YilanJiang

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Kristen Hanich

Director of Research

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Sharon Jiang

Consumer Insights Manager

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@ SharonAtParks

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Yuting Mu

Consumer Insights Analyst I

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