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Smart Home: Products and Services

Q4 2026

Quantified Consumer

Home Security in Transition: The Future of Protection

The home security landscape continues to evolve amid growing DIY adoption, AI-enhanced video analytics, and integration with smart home platforms. This study examines consumer security needs, adoption trends, and monitoring preferences, including hybrid models. It identifies churn drivers, satisfaction metrics, and openness to new technologies like proactive deterrents and automated detection. The research tracks the future trajectory of home protection, from traditional systems to emerging service models.

This research draws from Parks Associates’ Q2 2026 survey of 8,000 U.S. internet households. The survey is demographically representative of US internet households, with quotas for age, income, and gender. This study also includes Parks Associates’ trending data across more than a decade of studies on the home security market.

Key questions addressed:
  1. How is the definition of “home security” evolving—from traditional monitoring to AI-driven, proactive, and whole-life protection?
  2. What role will AI play in the future of home security, and which AI-driven capabilities drive the highest consumer value and willingness to pay?
  3. Where do consumers prefer AI vs. human intervention across security scenarios, and what hybrid models best align with trust and expectations?
  4. What are the most effective pathways to grow recurring revenue, including converting self-monitoring users and upselling advanced services?
  5. How are purchasing journeys evolving between devices and full systems, and what triggers drive consumers to upgrade into more comprehensive solutions?
  6. What factors drive customer churn, satisfaction, and switching behavior, and how can providers improve retention in an increasingly competitive market?
  7. What new security and safety services—both in-home and beyond—have the greatest potential to expand engagement and create new revenue streams?
Purchase

Executive Summary

Security Solution Adoption

Paid Security Service Adoption

Home Ownership vs Renting, by Home Security System Age

Lifestyle Change by Age of Home Security Systems

Security System and Smart Video Ownership Pathways among Security System Owners

Security System and Smart Video Ownership Pathways among Non-System Owners who Own a Video Device

Devices Acquired as Part of System, by Length of System Ownership

Average Monthly Service Fees for Home Security Systems

Avg Monthly Fee by Top Brands

Smart Video Device Recent Purchases

Security System Service Benefits During Security-Related Incidents

AI-Powered Security Market Opportunity

User Segment Personas: Summary

Security Solutions: Adoption & Market Segments

Security Solution Adoption

Smart Video Device Ownership

Paid Security Service Adoption

Home Security System & Service Adoption

Home Security System Installation

Security Service Market Segments: Monitoring, Systems, and Devices

Installation Method among all home security system owners

Installation Method among those who acquired their system in the prior 12 months

Security System Purchase Journey

Home Security System Ownership

Home Security Systems Acquired in Past Year, Among System Owners

Security System Purchase and Intention to Buy

Smart Video Device Recent Purchases and Purchase Intention

Home Segment by Age of Home Security System

Security System Installation, by Home Ownership

% of System Owners paying Service Fee, by Home Ownership

Lifestyle Change by Age of Home Security Systems

Security System Purchase Method, by Home Segment

Intended Smart Video Product Purchase Bundle: Alone, Security System, Other Devices

Security System and Smart Video Ownership Pathways among Security System Owners

Security System and Smart Video Ownership Pathways among Non-System Owners that Own a Video Device

Average Upfront Fees for Home Security Systems, YoY

Security System Payment Method among All System Owners Who Purchased Their Systems

Security System Payment Method by Install Method

When and Why Consumers Add Security Devices

Devices Acquired as Part of System, by Length of System Ownership

Devices Acquired as Part of Security System

Devices Added to Security System After Initial Installation among All Security System Owners

Devices Added to Security System After Initial Installation by Installation Method

Devices Added to Existing Security Systems

Purchase Triggers: Security Systems vs Video Devices

Competitive Landscape

Security System Brand Owned among all System Owners

Security System Brand Owned among Owners of Systems Acquired in the Past Year

Security System Brand Owned by Installation Method

Top 10 Brand Owned: Smart Camera

Top 10 Brand Purchased: Smart Camera

Top 10 Brand Owned: Video Doorbell

Top 10 Brand Purchased: Video Doorbell

Top 10 Brand Owned: Outdoor Lighting Fixture with Camera

Top 10 Brand Purchased: Outdoor Lighting Fixture with Camera

Top Professional Monitoring Service Providers for Systems

Security System Service Provider Net Promoter Score (NPS)

NPS of Top Security System Service Providers, Trending

System & Device Service Adoption & Fees

Adoption of Security System Services among all US Internet Households

Adoption of Security System Services among Security System Owners

Paid Service Attachment Rate, by Security System Brand

Paid Security Service Uptake Among Recent Security System Buyers (Within Past Two Years) among Pro-Installed Security System HHs

Paid Security Service Uptake Among Recent Security System Buyers (Within Past Two Years) among DIY-Installed Security System HHs

Adoption of Security System Services by Major Security Providers

Paid Security Services among Pro-Installed Security System HHs

Paid Security Services among Self-Installed Security System HHs

Average Monthly Service Fees for Home Security Systems

Avg Monthly Fee by Top Brands, Q2 2026

Paid Services for Video Doorbells

Paid Services for Smart Cameras

Paid Services for Floodlight Cameras

Monthly Service Fee for Video Devices

Average Monthly Service Fee for Home Security Systems vs. Smart Video Devices

Security System Ownership Among Smart Smoke/CO Detector Owners

Paid Detector Service with Security System Subscription

Stand-Alone Detector Plan

Features of Smoke/CO Detector Service

Security Services: Response & Engagement

Security Service Benefits During Security-Related Incidents

Security Service Benefits During Security-Related Incidents by Security System Type

Security Service Benefits During Security-Related Incidents by Age of Security System

Frequency of Engaging Security System

Daily Engaging with Security System by Age of System

Security Services: Churn & Retention

Changes Made to Security System Service in Past 12 Months

% of Pro Monitoring HHs that Switched Pro Monitoring Providers

% of Pro Monitoring HHs that Switched from Self Monitoring to Pro

Previous Professional Monitoring Service Providers for Security System, Among Cancellers/Switchers

Reasons for Security Systems Owners Cancelling Professional Monitoring Security Service

Reasons for Switching from Self Monitoring to Pro-Monitoring Security Services

Reasons for Switching to a Different Professional Monitoring Provider

High Likelihood of Making Changes to Current Pro-Monitored Security System

High Intention of Subscribing to Professional Monitoring Services among Security System HHs without Pro Monitoring

High Intention of Subscribing to Professional Monitoring Services among Security System HHs with Paid Self Monitoring

Incentives to Upgrade from Self to Pro Monitoring

Incentives to Prevent Professional Monitoring Service Cancellation

Reasons for Preferring Self-Monitoring Services over Pro-Monitoring Services

Next Generation Security Solutions

AI-Powered Security Features: Appeal & Willingness to Pay

Security Assistance Preferences: AI vs Human

Subscribers Preferring Human Assistance Over AI by Service Type

Consumers Prefer AI Over Human Assistance for Home Security by Owners vs. Intenders

Adoption of Personal, Vehicle, and Wearable Safety Solutions

Householders Using Personal, Vehicle, and Wearables Safety Solutions

% Using at Least One Tested Safety Solution

System Owner Interest in Security System Add-on Service

Interest in Security Service or Features Among Households Without a Security System

Profiling User Segments

User Segment Personas: Summary

User Segment Personas: The Family Protection Buyer

Personas: The Connected Self-monitoring Household

Personas: The DIY Security Buyer

Personas: The Standalone Video Customer

Demographics Security Segments

Appendix

Published by Parks Associates
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