Multifamily Technologies Dashboard

This trending study tracks consumer engagement with technology solutions in multifamily housing, including renters in apartments, condos, and other multi-unit dwellings. It quantifies adoption and satisfaction for community-provided internet, smart home solutions, and resident apps. The dashboard segments results by building type and renter demographics to provide ongoing insight into demand for technology in multifamily properties.

Each quarter includes trending data to show movement in key trends plus a deep dive topical section testing interest in one additional area, with topics including smart home, connectivity, home security, and entertainment highlighted.

Key questions addressed:

What is the landscape of adoption of bulk internet and smart living amenities in multifamily housing?
Which amenities and services drive resident choice of where to live and rent?
What is the value of bulk internet and Wi-Fi to residents and prospective residents?
What value do residents and prospective residents place on smart amenities and services?
How do renters in different market segments differ in the value they place on tested technologies?

Executive Summary

Bulk Internet Adoption by US Region

NPS for Bulk vs. Retail Internet in MDUs

Smart Home Device Ownership by Region

Property-Provided Smart Device Use by Region

EV Adoption Among Multifamily Residents

Value of EVs By Ownership and Purchase Intention

Multifamily Housing Benchmarks

Multifamily Market Size by US Region

Market Size Estimates of US Home Internet HHs in Select Regions by Property Type (#M)

Multifamily Building Type by Market

Building Types of MDU Residents by Region

Age of Residents in Property Types

Household Income of Residents in Property Types

Household Size and Characteristics by Property Type

Technology Adopter Segment

Remote Worker in Household

Likelihood of Moving in the Next Six Months

Connectivity Landscape

Internet Use at Home: Home Internet vs. Mobile Dependence

Internet Payment Method: Retail vs Bulk

Bulk Internet Payment Method

Bulk Internet Adoption by US Region

Use of Amenity Fees for Bulk Internet

Bulk vs. Retail Internet ARPU by US Region

Bulk vs. Retail Internet ARPU by Housing Type

Home Internet Net Promoter Scores

NPS for Bulk vs. Retail Internet in MDUs

Market Share of Leading ISPs in the US Apartment Market

Market Share of Leading ISPs in the US Condo Market

Home Services Adoption

ISP-Provided Bundle Adoption by Housing Segment

Top ISP-Provided Bundles by Housing Segment

ISP-Provided Bundle Adoption Among MDU Residents by Region

Home Internet ARPU Among MDU Residents by Region

Smart Home: Demand and Use in Multifamily

Value of Tested Devices to Residents

Smart Home Device Ownership by Region

Property-Provided Smart Device Use by Region

Smart Device Adoption Among MDU Residents: Property-Provided vs. Resident Procured

Smart Home Device Purchase Inhibitors

Preferred Provider for a Single Unified Smart Home Control App

Reasons for NOT Choosing Property Management Company as Preferred Unified App Provider

Regional Adoption of Property Provided Smart Devices

Property Provided Smart Device Penetration by Housing Type

EV Adoption Among Multifamily Residents

Value of EVs By Ownership and Purchase Intention

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Yilan Jiang

Senior Director of Consumer Analytics

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Kristen Hanich

Senior Director of Research

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Sharon Jiang

Consumer Insights Manager

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Yuting Mu

Consumer Insights Analyst II

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Smart Home: Products And Services

Consumer Electronics and Entertainment

AI (Artificial Intelligence)

Channel Analytics

Strategic Consulting Unit

Connectivity and Mobility

Connected Health and Wellness

MDU / Multifamily

SMB

Event

Analyst Insights

Media

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MDU / Multifamily Tech