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Video Services Ecosystem
Executive Summary
Trends in NPS for Home Internet by Access Method
Impact of Bundled Services on Internet Provider NPS and Frustration
Tech Adopter Segments
Intention to Churn in 6 Months by Tech Adopter Segment
Average Number of Bundles by Tech Adopter Segment
Potential Impact of Service Issues on Annual Customer Churn
Incentives to Keep Likely Churners
Impact of Additional Service Packages on NPS
Interest in Value-Added Service Concepts by Tech Adopter Segments
Average Monthly Spending on Internet Service: Bulk vs Retail
ARPU of Standalone Internet Service by Download Speed
ARPU of Standalone Internet Service by Upload Speed
Broadband Usage Trends
Internet Access Method Among Home Internet Households
Estimated Adoption of Mobile Network Fixed Wireless Access (5G & LTE) Among US Internet Households
Download Speed of Home Broadband Services
Upload Speed of Home Internet Services
Bundled Service Adoption Among Home Internet Households
Adoption of Bundles by Type Among Home Internet Households
Adoption of Bundled Services
Problems with Home Internet Services
Impact of Service Issues on Customer Churn Intentions
Impact of Bundling
Net Promotor Scores for Home Internet Service – Trending (2019-2025)
Net Promoter Score of Top Home Internet Service Providers: Trending
Attitudes Towards to Broadband Services
Perceptions of Current Home Internet Service
Attitudes Towards to Internet Service Among Current Service Providers
Consumer Attitudes and Perspectives
Impact of Bundled Services on Internet Provider NPS
Impact of Traditional vs. VAS Services on NPS of Internet Provider
Impact of Specific Tested Services on NPS
NPS of Internet Service by Bundled Services & Access Method
NPS of Home Internet by Download Speed
NPS of Home Internet by Upload Speed
NPS of Home Internet by Home Network Router Ownership
NPS of Home Internet by Wi-Fi Network Extender Ownership
NPS on Home Internet Services by Problems Experienced
Interest in New Services from Internet Providers
Bundling Service Interest
Customer Churn and Switching Intentions
Home Internet Services Changes Made in the Past 12 Months
Reasons for Switching Home Internet Providers
High Intention to Make Changes to Broadband Services
Churn Risk for Top ISPs
Incentives to Keep Likely Churners
Intended Internet Access Type
Intended Internet Access Type by Current Access Method
Demand for Mobile Convergence
Key Drivers in Choosing a Mobile Service Provider
Willingness to Pay $15 per Month for Satellite Mobile Coverage
Concept Testing: Appeal of 5G Home Internet
Barriers to Adopt 5G Home Internet: Why Consumers Don’t Find It Appealing
Analysis by Network Type
Net Promoter Score of Home Internet by Access Method
Trends in NPS for Home Internet by Access Method
Perceptions of Network Types
Attitudes Towards Broadband Service By Access Method
Problems with Home Internet Services by Access Method
Attitudes Towards Broadband Service By Access Method
Interest in New Service from Internet Providers by Access Method
VAS Interest and Impact of Contracts By Access Method
Customer ARPU Trends
ARPU of Home Internet Service by Download Speed
ARPU of Home Internet Service by Upload Speed
Average Monthly Spending on Home Internet Service: Bulk vs Retail
Internet Service ARPU - Bundle Types: 2025 vs 2024
Home Internet Service ARPU for Traditional Pay-TV/Internet Bundles
Home Internet Service ARPU for Traditional Non-Pay TV Bundles
Appendix
