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Video Services: OTT, Pay TV

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Q1 2024

Quantified Consumer

The Viewer Journey: Navigating Streaming Options

This report examines the viewer journey for accessing desired video content across broadcast, traditional pay-TV and the many over-the-top (OTT) streaming video service models, including SVOD, AVOD/FAST, TVOD and vMVPD (streaming TV) services. Included is research that analyzes how households view content, how households prioritize and spend money, and how decisions are made to pay for some services over others. This study draws from Parks Associates’ Q3 2023 survey of 8,000 U.S. internet households. The survey is demographically representative of US internet households, with quotas for age, income, gender, and educational attainment.

Key questions addressed:

1) How are households signing up for their streaming subscriptions? Why do households subscribe to certain services over others?
2) On what devices do households consume video, and what type of services do households watch on various device?
3) When viewers first sit to find something to watch, what steps do they take?
4) How does the viewer journey differ when a household wants to watch a TV show or movie versus live sports or news?
5) How easy or hard is it for households to find something to watch? What is the discovery experience like?

 

Purchase

Download Table of Contents (PDF)

Survey Methodology and Definitions

Key Terms and Definitions

Pay-TV Definitions and Categorization

Video Services Ecosystem

Executive Summary

Reasons for Using OTT Service

Reasons for Using a Service by Top Services

Video Consumption on All Devices

Method to Find Video Contents to Watch

Discovery Method of Watching Video Contents

Monthly Spending by Agreement Towards Streaming Attitudes

Average Among OTT Subscribers

OTT Churn by Streaming Experience

Overall Outlook: Streaming Adoption

Penetration of Traditional vs. OTT Video Services

Pay-TV & OTT Service Subscription Trend

Pay-TV* and OTT Service Subscription Mix

Number of OTT Service Subscriptions

Average Number of OTT Service Subscriptions

Number of OTT Service Subscriptions by Income

Number of OTT Service Subscriptions by Children at Home

Avg Number of OTT Services Across Business Models

Major OTT Subscription Tier

Platforms for Watching Social/User Generated Content

Method of Subscribing to vMVPD Services

Method of Subscribing to OTT Services

Method of Subscribing Streaming TV Services by Services

Viewing Consumption: Devices and Services

Reasons for Using OTT Service

Reasons for Using a Service by Top Services

Reasons for Using a Service by Other OTT Services

Use of Devices for Video of Any Kind in the Past 30 Days

Use of Devices for Video in the Past 30 Days by Age Groups

Total Average Video Consumption by Platforms

Video Consumption on All Devices

Video Consumption on TV Set

Video Consumption on a Mobile Phone

Video Consumption on Tablet

Video Consumption on Computer

Genres of Online Content Viewed

First Choice and Steps

Viewing Path to Content To Video on a TV

First Choice for Watching TV and Movies on TV

First Choice for Watching Live Sports on TV

First Choice for Watching Live News on TV

First Step When Finding Something New to Watch

First Sources for Video Content on Connected TV Devices

Discovery and Experience

Method to Find Video Contents to Watch

Discovery Method of Watching Video Contents

Discovery Method of Watching Video Contents by First Sources for Video Contents

Monthly Spending by Agreement Towards Streaming Attitudes

Average Among OTT and vMVPD Subscribers

Viewing Experience with Ad-Based OTT Services

Viewing Experience with Live Sports Events

Churn

OTT Subscriber Churn

OTT Service Retention Incentives

OTT Churn by Streaming Experience

Appendix

Newsletter

The Parks Points Newsletter Features All Aspects Of Our Research, Including Smart Home, Iot Devices, Entertainment And Digital Media, Security, Energy, Health, And Consumer Data.