Download Table of Contents (PDF)
1.0 Report Summary
1.1 Purpose of Report
1.2 Scope of Report
1.3 Research Approach/Sources
2.0 Market Drivers
3.0 Device Adoption
3.1 Computing and Entertainment Devices
3.2 Smart Home Devices
3.3 Connected Health Devices
3.4 Other Emerging Devices
4.0 Device Problems
4.1 Computing and Entertainment Device Problems
4.2 Smart Home Device Problems
4.3 Connected Health device Problems
5.0 Use of Professional Support
5.1 Premium Support
5.1.1 Computing and Entertainment Devices
5.1.2 Smart Home Devices
5.1.3 Connected Health Devices
5.2 Support Subscriptions
6.0 Trends and Outlook
6.1 Service Expansion
6.1.1 In-Home Consultation Services
6.1.2 Setup and Installation Services
6.2 Visibility Solutions for Support Efficiency
6.2.1 Home Network
6.2.2 Video
6.3 Self-help
7.0 Forecast
7.1 Forecast Methodology
7.2 Forecast
8.0 Implications and Recommendations
9.0 Appendix
9.1 Glossary
9.2 Index
9.3 Image Sources
© March 2018 Parks Associates
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Disclaimer
Parks Associates has made every reasonable effort to ensure that all information in this report is correct. We assume no responsibility for any inadvertent errors.
