Download Table of Contents (PDF)
1.0 Report Summary
1.1 Purpose of Report
1.2 Key Burning Questions Addressed by this Research
1.3 Research Approach/Sources
2.0 Support Services for the Connected Consumer
3.0 Connected Device Adoption
3.1 Computing, Entertainment, Health, and Emerging Devices
3.2 Smart Home Devices
4.0 Device Problems
4.1 Computing, Entertainment, Health and Emerging Device Problems
4.2 Smart Home Device Problems
5.0 Resolving Device Problems
5.1 Self-Help versus Professional Support
5.2 Premium Support
5.3 Support Subscriptions
6.0 Emergence of Smart Home Device Support
6.1 Consumer Technology Brand Leaders: BestBuy and Verizon
6.2 Independent Support Providers
6.3 Home Service Providers
6.4 Network Monitoring Providers
7.0 Consumer Tech Support Forecasts
7.1 Setup and Installation Services
7.2 One-Time Support Services
7.3 Subscriptions Support Services
7.4 Total Revenue
8.0 Implications and Recommendations
9.0 Appendix
9.1 Glossary
9.2 Index
