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Dashboard
1.0 Report Summary
1.1 Purpose of Report
1.2 Scope of Report
1.3 Research Approach/Sources
1.4 Key Questions Addressed
2.0 Drivers of Market Demand
2.1 Device Ownership
2.2 Frequency of Device Problems
2.3 Types of Problems Encountered
3.0 Methods of Problem Resolution
3.1 Use of Support Resources
3.2 Use of Professional and Premium Support
4.0 Business Model Evolution
4.1 Expanding Device Coverage
4.2 New Payment Models Gaining Traction
4.3 Multiple Service Channels Retain Value
4.4 Expanding Product Offerings
5.0 Forecast
5.1 Forecast Methodology
5.1.1 Set-up and Installation Services
5.1.2 One-time Support Services
5.1.3 Subscription Services
5.2 North America
5.3 Western Europe
5.4 Asia-Pacific
6.0 Implications and Recommendations
7.0 Appendix
7.1 Glossary
7.2 Index
© January 2016 Parks Associates
All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.
Printed in the United States of America.
Disclaimer
Parks Associates has made every reasonable effort to ensure that all information in this report is correct. We assume no responsibility for any inadvertent errors.
