Selling Support Services to Consumers & Small Businesses

Tech support services are offered by independent third parties, retailers, and service providers as stand-alone offerings or as bundles with other products and services. This report examines current channel strategies, how business models are evolving, and new market opportunities. The report includes a five-year U.S. forecast for industry revenues.

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The Bottom Line

Dashboard

1.0 Report Summary

1.1 Purpose and Scope of the Report

1.2 Data Sources

2.0 Consumer Support

2.1 Channel Strategies

2.2 Business Model Trends

2.3 New Market Opportunities

3.0 Small Business Support

3.1 Channel Strategies

3.2 Business Model Trends

3.3 New Market Opportunities

4.0 Forecast

4.1 Consumer Support Services

4.2 Small Business Support Services

4.3 Total Revenue

5.0 Implications and Conclusions

6.0 Glossary

Index

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Printed in the United States of America.

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Parks Associates has made every reasonable effort to ensure that all information in this report is correct. We assume no responsibility for any inadvertent errors.

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