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MDU / Multifamily Tech

Q3 2026

White Paper

Beyond Connectivity: Securing the Modern Resident Experience

This white paper examines how multifamily properties and broadband providers are meeting the diverse connectivity expectations of today's residents while also protecting the network, and the devices attached to it. Leveraging Parks Associates' primary consumer and industry research, this research explores what most influences resident satisfaction, including reliability, Wi-Fi performance, connected device support, service support, onboarding, and perceptions of trust.