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Customer service and the Internet of Things

June 17, 2014

Enter the dreaded counterconcept to the user-friendly, interoperable, smoothly functioning smart home: the Internet of Broken Things. Used in a recent Parks Associates webinar, the term may lack the infectiousness of its opposite, but according to a recent SSN News Poll, it’s no less relevant to the discussion about the connected home.

From the article "Customer service and the Internet of Things" by Leif Kothe.

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