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Security Systems News

Customer service and the Internet of Things

June 17, 2014

Enter the dreaded counterconcept to the user-friendly, interoperable, smoothly functioning smart home: the Internet of Broken Things. Used in a recent Parks Associates webinar, the term may lack the infectiousness of its opposite, but according to a recent SSN News Poll, it’s no less relevant to the discussion about the connected home.

From the article "Customer service and the Internet of Things" by Leif Kothe.

Previously In The News

Home networks key in Internet appliance growth

The adoption of home networking solutions will play a key role in the growth in acquisition of non-PC Internet appliances, according to a recent study by Parks Associates, Dallas, entitled Networks...

Getting 'fence sitters' to commit to security

Nearly 10 percent of the nation’s homeowners with broadband at home—about 5 million households—considered purchasing a home security system over the past year but didn’t acquire one, according to a...

Avoiding the Internet of Broken Things in the smart home, and customer attrition

The Internet of Things, the connectivity of devices, systems and services in today’s interactive world, makes the connected home possible. But if those smart home devices don’t work because of even...

AT&T to buy DIRECTV for $48.5b

Both companies have home security/home automation offerings—AT&T has Digital Life and DIRECTV bought LifeShield Security last year. And according to Tom Kerber, director of research, home control a...

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