Online Communication Tools for Healthcare

About the Research

Previous Research

Key Findings

Recommendations

Digital Health

Online Communication Tool users

Online Tools Used to Communicate with Care Professionals (Q3/13)

Online Tools Used to Communicate with Care Professionals (2012 vs 2013)

Use of Online Communication Tools by Households with Minors (Q3/13)

Frequency of using Online Communication Tools (Q3/13)

Types of Doctors Consulted Using Online Communication Tools (Q3/13)

Satisfaction with Online Communication Tools (Q3/13)

Online Communication Tools Use Case Groups

Online Communication Tool Users

Reason to Consult a Doctor/Healthcare Professional Using Online Tools (Q3/13)

Online Tool Use Case Groups (Q3/13)

Frequency of Online Tool Usage by Use Case Groups (Q3/13)

Types of Healthcare Professionals Consulted Using Online Tools by Use Case Groups (Q3/13)

Satisfaction with Online Tools by Use Case Groups (Q3/13)

Online Communication Tool Users with Chronic Condition

Online Tools Users with A Chronic Health Issue (Q3/13)

Online Health Users With a Chronic Condition by Age (Q3/13)

Digital method of Consulting a healthcare Professional by Online Health Users With a Chronic Condition (Q3/13)

Frequent Use of Digital method Use by Online Health Users With a Chronic Condition (Q3/13)

Types of Doctors Consulted by Online Tool Users With a Chronic Condition (Q3/13)

Face-to-Face Consultations

Face-to-Face Health Consultation (Q3/13)

Face-to-Face Health Consultation by Age (Q3/13)

Face-to-Face Health Consultation by Income (Q3/13)

Face-to-Face Health Consultation by Education Levels (Q3/13)

Face-to-Face Health Consultation by Type of Professional (Q3/13)

Face-to-Face Health Consultation by use Case Groups (Q3/13)

Digital Method of Consulting a Healthcare Professional by Face-to-Face Time (Q3/13)

Likelihood of Using Online Communication Tools

Online Communication Tools Users

Comfort with Online Communication Tools (Q3/13)

Openness to using Online communication Tools (Q3/13)

Use of Online Communication Tools by Age (Q3/13)

Use of Online Communication Tools by Income (Q3/13)

Comfort Using Online Tools to Consult with Healthcare professionals (Q3/13)

Reason to Consult a Doctor/Healthcare Professional Using Online Tool by Age (Q3/13)

Reason to Consult a Doctor/Healthcare Professional Using Online Tool by Income (Q3/13)

Driver for Using Online Communication Tools (Q3/13)

Driver for Using Online Communication Tool by Age (Q3/13)

Driver for Using Online Communication Tools by Income (Q3/13)

Driver for Using Online Communication Tools and Comfort Using Tools to Consult with Healthcare Professionals (Q3/13)

Additional Research from Parks Associates