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The Bottom Line
Opportunities for SMB Support Dashboard
1.0 Report Summary
1.1 Purpose and Scope of Report
1.2 Data Sources
1.3 Companies Briefed
2.0 Overview of the SMB Market
2.1 SMB Data
2.1.1 Number of Firms
2.1.2 Employees
2.1.3 Revenues
2.1.4 Number of Locations
2.2 The Technology Environment
2.2.1 Computers
2.2.2 Servers
2.2.3 Hosted Backup and Other IT Support & Security Features
2.2.4 Mobile Handsets
2.3 IT Spending Trends
2.3.1 Current Spending
2.3.2 Spending Trends
2.4 Computer Equipment Purchases
2.4.1 Purchase Location
2.4.2 Computer Equipment Purchased with Support Features
3.0 Demand-side Analysis
3.1 Current Use of IT Support Services
3.1.1 Current Use
3.1.2 Frequency of Support
3.1.3 Payments
3.1.4 Influences on Purchase
3.1.5 Satisfaction with Service
3.2 Interest in Technical Support Services
3.2.1 Problems that Would Generate Professional Help
3.3 Technology Issues
3.3.1 Problems
3.3.2 Market Potential
3.3.3 Appeal of Different Services
3.3.4 Preferred Payment Model
3.3.5 Preferred Vendor
3.3.6 Mobile Support Features Desired
4.0 Notable Market Players
5.0 Forecasts
5.1 Computer Set-up
5.2 Technology Support
5.3 Technology Support Subscriptions
6.0 Implications and Recommendations
6.1 Implications
6.2 Recommendations
© May 2011 Parks Associates
All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.
Printed in the United States of America.
Disclaimer
Parks Associates has made every reasonable effort to ensure that all information in this report is correct. We assume no responsibility for any inadvertent errors.
