Smart Home Platforms: UX, Loyalty, Monetization

This flagship study evaluates consumer engagement with smart home control platforms, including preferences, satisfaction, and loyalty across major ecosystems. It measures adoption, usage, and switching behavior, and assesses the role of platforms in overall smart home satisfaction. The research explores monetization strategies—including subscriptions, bundled services, and AI-enabled features—while tracking interoperability expectations, pain points, and the evolving influence of Matter and open standards.

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Research Memberships

Smart Home: Products And Services

Consumer Electronics and Entertainment

MDU / Multifamily

Visibility Memberships

Channel Analytics

Strategic Consulting Unit

Connectivity and Mobility

Connected Health and Wellness

SMB

Event

Analyst Insights

Media

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Smart Home: Products and Services