Virtual Care: Connected Health Devices and Services

Beginning in 2020, telehealth and telemedicine solutions have been thrust to the forefront of healthcare as a result of the COVID-19 pandemic. The need to avoid exposure to the virus has reversed well-established consumer preferences for in-person visits over remote care. Radical shifts in the regulatory and reimbursement landscape have paved the way for rapid telehealth deployments, including of devices. This study provides trending data on consumer familiarity, use, and demand for telehealth services and connected health devices. It evaluates user experience with telehealth services and investigates consumer appetite for virtual care as a standard offering, outside of crisis conditions. 

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Download Table of Contents (PDF)

Survey Sample and Methodology

Parks Associates 2021 Respondent Quotas

Defining Connected Health Solutions Models

Executive Summary

Virtual care enters a new era.

Familiarity with Telehealth

Telehealth Service Use in Prior 12 Months

Consumer Attitudes Towards COVID-19 Vaccine

Telehealth Service Channel

Appeal of Sharing Health Device/App Data during Virtual Consultations

COVID-19: Infections and Vaccinations

Relationship with COVID-19 Patients

Consumer Perception on COVID-19 Vaccine

Consumer Attitudes towards COVID-19 Vaccine by Age Groups

No Intention to Get Vaccine, by Education

Education Completed

Personal Knowledge of Someone with COVID-19, by Attitude toward Vaccination

Life Activities Limited by COVID-19

Telehealth: User Experience

Familiarity with Telehealth Service

Telehealth Service Use in Prior 12 Months

Types of Telehealth Services Used

Telehealth Use by Children at Home

Telehealth Use by Age

Reasons for Seeking Care via Telehealth Services

Issue Treated via Telehealth Services

Outcomes of Telehealth Service Visit

Consumer Perception of Telehealth Service Quality

Telehealth Service Payment, YoY

Telehealth Payment by Age Groups

Telehealth Payment by Forms of Insurance

Telehealth Service Channels

Telehealth Service Channel

Telehealth Service Channels: Local vs. National by Age Groups

National Telehealth Service Provider Share

Telemental Health Service Use

Telemental Health Service Use

Telehealth Use for Any Reason Among Those with Depression, Anxiety, or Sleep Disorders

Virtual Mental Health Service Use by Age

Virtual Mental Health Service Use by Household Income

Specific Mental Health Services Used

Appeal of New Features & Models

Telehealth Service Features, Rated “Very Important”

High Appeal of Telehealth Service Models

Preferred Telehealth Device Platform

Preferred Telehealth Device Platform by Age

Likelihood of Using Telehealth Services

Likelihood of Using Telehealth Services by Telehealth Users

Barriers to Telehealth Use

Connected Health Devices: Adoption & Purchasing

Adoption of Connected Health Devices

Number of Connected Health Devices Owned

Average Number of Connected Health Devices Owned Per Broadband Household

Adoption of Connected Health Products

Household Wearables Adoption

Wearable Brand Owned by Head of Household

Adoption of Connected Medical Devices

Connected Health Device Acquisition Channel by Device

High Intention to Purchase Connected Health Devices in Next 12 Months

High Intention to Purchase Connected Medical Devices by Age Groups

Health Device Use Cases: RPM, Virtual Consultations, Wearables

Remote Diagnostics / RPM Program Participation

Appeal of Sharing Health Device/App Data during Virtual Consultations

High Appeal of Health Device/App Data Sharing During Virtual Consultations

Impact of Connected Health Offerings on Choice of Doctor/Care Provider

Impact of Connected Health Offerings on Choice of Doctor/Care Provider by Children at Home

Impact of Connected Health Offerings on Choice of Doctor/Care Provider by Telehealth Use

Willingness to Pay for Health-Related Wearable Features

Appendix

Defining Heads of Broadband Households

Reading Parks Associates Charts

Publish Date: 3Q 2021

Slides: 67


Authored By:
Kristen Hanich - Senior Analyst
Yilan Jiang - Director

© September 2021 Parks Associates
All rights reserved.  No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

Printed in the United States of America. 

Disclaimer
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