Multifamily owners and operators are taking a closer look at technology investments - not simply as amenities, but as tools to improve property performance. From managed Wi-Fi and smart access to connected devices and automation, the right technology strategy can help reduce operating costs, strengthen the resident experience, and ultimately improve net operating income (NOI).
During Parks Associates’ Smart Spaces virtual session, “Scaling Multifamily Technology Across the Portfolio,” sponsored by Calix held on September 10, industry leaders from Gentex/HomeLink Solutions and BlueStream Fiber explored how owners and operators can evaluate technology through a business lens. The discussion examined ROI, NOI, occupancy, resident retention, operational efficiencies, and the importance of selecting solutions that can evolve as property needs change.
Connectivity emerged as a critical foundation. Parks Associates research shows that residents with fewer internet problems report higher satisfaction, while residents with multiple connectivity issues are more likely to consider moving. Reliable connectivity also enables properties to support smart access, EV charging, connected amenities, automation, and new resident services.
The session also highlights why there is no one-size-fits-all approach to technology. Successful portfolio strategies require owners, operators, and technology partners to evaluate each property’s residents, infrastructure, operational needs, and long-term investment goals. As multifamily technology continues to evolve, the opportunity is to build a flexible foundation today that can support new services, greater efficiencies, and stronger financial performance tomorrow.
Watch the replay of the virtual session, “Scaling Multifamily Technology Across the Portfolio,” to hear the full discussion and learn how multifamily leaders are approaching the next generation of connected properties.
