Register

I agree with the Privacy Policy

Yahoo! Finance & News

SMB Technical Support Services to Approach $30 Billion by 2015

July 06, 2011

Revenues for U.S. consumer and SMB (small and medium business) technology support services will grow nearly threefold in the next five years, with U.S. households accounting for over 40% of the $30 billion market, Parks Associates reports.

"The market opportunity for consumer- and SMB-oriented technical support services is significant because it is currently underutilized," said Kurt Scherf, VP, principal analyst, Parks Associates. "One-third of consumers and 44% of SMBs experienced computer-related problems, but only 13% of those people and 28% of those businesses used professional support services.”

“The foundation of technology support services is in time-of-needed repair and troubleshooting elements," Scherf said. “However, as this market matures, offerings will include support of new devices such as smartphones and tablets. Providers will augment their traditional plans with services based on a holistic model of support.”

Previously In The News

AT&T, Fox Networks Group, Motorola Mobility to Keynote CONNECTIONS™

The preliminary list of speakers for the upcoming CONNECTIONS™ Conference, hosted by Parks Associates on June 28-30 at Santa Clara, includes more than 30 executives from the top media, entertainmen...

Broadband Service Providers around the World Redefining Business Models with Value-Added Services

Value-added services are the lifeline for future growth and revenues for global broadband providers, who must find ways to stay competitive as broadband services reach saturation levels, according...

International Research Firm Parks Associates Launches New Website for Consumer Technology Industry Analysis and Events

Parks Associates, the leading international research firm for consumer-oriented connected home and cloud media solutions, today announced a new design for the company website www.parksassociates.co...

Parks Associates to Lead Session on Branding, Conversational Marketing, Content Sponsorship at Digital Hollywood

Laura Allen Phillips, Research Analyst, Parks Associates, will moderate the session “Social Media, Brands and Target Markets: Capturing and Transforming Millions of Users in Communities and Convers...

‹
1
2
...
6
7
8
9
10
11
12
...
32
33
›