Register

I agree with the Privacy Policy

Yahoo! Finance & News

SMB Technical Support Services to Approach $30 Billion by 2015

July 06, 2011

Revenues for U.S. consumer and SMB (small and medium business) technology support services will grow nearly threefold in the next five years, with U.S. households accounting for over 40% of the $30 billion market, Parks Associates reports.

"The market opportunity for consumer- and SMB-oriented technical support services is significant because it is currently underutilized," said Kurt Scherf, VP, principal analyst, Parks Associates. "One-third of consumers and 44% of SMBs experienced computer-related problems, but only 13% of those people and 28% of those businesses used professional support services.”

“The foundation of technology support services is in time-of-needed repair and troubleshooting elements," Scherf said. “However, as this market matures, offerings will include support of new devices such as smartphones and tablets. Providers will augment their traditional plans with services based on a holistic model of support.”

Previously In The News

One quarter of US homes will be streaming media via their TVs by 2015

In the first nine months of 2014 alone, 10% of American households with a broadband connection snapped up a set-top box or a media streaming stick -- that's equal to total sales of the devices in 2...

Technology Stock Roundup: Tech Stocks Down But MSFT/INTC Gain

Google Pulls Ahead of Apple in TV Streaming: According to a report from research firm Parks Associates, Google’s Chromecast now accounts for 20% of sales from set-top-box/streaming sticks. Roku rem...

New service wants to see if you'll pay for your YouTube favorites

The biggest question for Vessel, though, is how many of the people who like to watch short videos are the kind of people who will pay $3 a month for early access. "The real challenge for Vessel wil...

Coming smartwatch war with Apple kicks off in Barcelona

Huawei’s watch, which was developed by Ben Norton, a watch designer who has worked for Fossil and Armani, has a striking circular design and traditional-looking faces and drew considerable attentio...

‹
1
2
...
24
25
26
27
28
29
30
31
32
33
›