Register

I agree with the Privacy Policy

Yahoo! Finance & News

SMB Technical Support Services to Approach $30 Billion by 2015

July 06, 2011

Revenues for U.S. consumer and SMB (small and medium business) technology support services will grow nearly threefold in the next five years, with U.S. households accounting for over 40% of the $30 billion market, Parks Associates reports.

"The market opportunity for consumer- and SMB-oriented technical support services is significant because it is currently underutilized," said Kurt Scherf, VP, principal analyst, Parks Associates. "One-third of consumers and 44% of SMBs experienced computer-related problems, but only 13% of those people and 28% of those businesses used professional support services.”

“The foundation of technology support services is in time-of-needed repair and troubleshooting elements," Scherf said. “However, as this market matures, offerings will include support of new devices such as smartphones and tablets. Providers will augment their traditional plans with services based on a holistic model of support.”

Previously In The News

Investors yawn as new iPads fail to impress

More than 60 per cent of U.S. households with broadband Internet service already own a tablet, and 70 per cent of those households with income over $100,000 already own both a tablet and a smartpho...

Apple's new iPads emerge amid tablet sales slump

Corporations and other large institutions are perhaps the only remaining under-exploited niche that could aid iPad sales, notes Parks Associates analyst Tejas Mehta. Apple struck a deal with IBM (I...

Google whips Apple in video streaming battle

Streaming media devices have become more common, and the choices are growing. This year, Roku is still the leading brand, but Google (GOOGL) Chromecast has taken Apple (AAPL) TV's place as runner-u...

Google Is Now Officially Beating Apple In The TV Streaming Market

Roku and Apple dominated the TV streaming market last year, but now Google’s Chromecast has pulled ahead of Apple to become a front-runner. Research firm Parks Associates just released some new...

‹
1
2
...
24
25
26
27
28
29
30
31
32
33
›