Sutherland Global Services(Sutherland) announced today that Joe Buggy, Senior Vice President, Customer Lifecycle Management Practicewill be participating as a speaker at the upcoming CONNECTIONS™ Conference, co-located at CTIA, May 20-May 23 in Las Vegas. Mr. Buggy will participate in the session “Extending the Customer Relationship through Tech Support” on Wednesday, May 22ndat 11:15 am.
The interactive panel session, moderated by Patrice Samuels, Research Analyst,Parks Associatesexamines consumer support interests and needs. Speakers will discuss how the expansion of tech support business models creates opportunities for service providers, CE manufacturers, and retailers to build long term relationships with consumers.
Parks Associates research finds that global unit sales of connected CE, including smart TVs, connected Blu-ray players, connected game consoles, media tablets, and digital video media receivers, will grow from approximately 247 million in 2012 to nearly 734 million by 2017.
CONNECTIONS™, hosted by research firm Parks Associates, focuses on emerging technologies, monetization strategies, and content distribution for connected CE and connected home services. The executive conference includes keynotes from AT&T, Starz, and Samsung and sessions featuring executives focused on emerging technologies, products, and services for the connected home and mobile industry. CONNECTIONS™ also features the Connected Home Pavilionon the CTIA show floor, with demos from solution providers for the digital home.
Sutherland is also a continuing sponsor of CONNECTIONS and will be featured in the Connected Home Pavilion, an area within the CTIA 2013 Exhibit Hall featuring new products and services for the connected consumer.
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