Interested in SMB technical support services? Download the latest presentation materials from the webcast, "Revenue, Loyalty and the Transformation of Support Services" hosted by Parks Associates and PlumChoice.
Increasing connectivity and a growing number of connected devices are creating new product and service opportunities. They also heighten the risk of escalating operating costs due to the complexity of support requirements. Through their support services, service providers, retailers and CE companies have an opportunity to change the way they engage with customers, improving the overall customer experience and creating value over time.
Those organizations that provide cost-effective, well-designed and delivered support solutions establish a distinct advantage in the marketplace.
Download event materials:
http://www.parksassociates.com/plumchoice-webcast-2012
Presenters include:
Josh Goldlust, Vice President, Product Management, PlumChoice
Jim O'Neill, Research Analyst, Parks Associates
Parks Associates and PlumChoice address the changing tech support landscape for consumers and SMBs in this webcast. Parks Associates analyzes the competitive landscape and opportunities to provide differentiating support services to consumers and small businesses. PlumChoice shares retail, ISP and CE industry use cases for residential/consumer and SMB segments in which Premium Technical Support Services are boosting the customer experience, increasing competitive differentiation, driving profitability and enhancing productivity, all while reducing costs.
