Silver Spring Networks recently announced that its CustomerIQ™ customer engagement solution has received the 2011 Smart Grid Excellence Award from SmartGrid.TMCnet.com, the TMC and Crossfire Media-sponsored technology media website.
CustomerIQ, Silver Spring’s customer engagement solution, can translate the vast amounts smart grid data into simple easy-to-understand energy insights delivered via the web, email, mobile devices or third party, in-home devices. Unique is CustomerIQ’s ability to deliver interactive and personalized information in near real-time, to both residential households and commercial businesses in a single integrated solution. Visual, easy-to-understand graphs and analysis reveals further insights such as how much households and businesses spend on their heating and cooling, the impact weather has on their energy usage, how their energy use compares to their neighbors and the size of their carbon footprint.
Delivering customers a timely view of energy usage impacts behavior and empowers them to make more informed decisions about how to use electricity more efficiently. CustomerIQ is integrated with the Silver Spring Smart Energy Platform and can deliver usage information in near real-time. By offering CustomerIQ on the same platform that delivers energy information back to the utility, utilities have a window into what customers find most important, allowing for more comprehensive and personalized customer service as well as providing increased visibility into overall grid efficiency.
