PlumChoice, Inc. recently announced a ground breaking expansion of the company's portfolio with its software-as-a-service platform, Technology Services Solution. TSS enhances the ability of PlumChoice and its partners to provide superior, end-to-end technology support services. PlumChoice partners can use TSS to build, manage and grow premium technology services businesses or augment existing technical support programs. TSS is a testament to PlumChoice's holistic technology services vision, which is focused on uniquely delivering and enabling others to deliver technology services anchored in the customer experience.
PlumChoice's capabilities in technology services, customer experience, best-practice processes and technology are now available in a single package to organizations looking to interact with customers in new ways and provide a differentiated service experience that builds loyalty and long-term customer relationships. With TSS, organizations can deliver efficient, effective technology support services to fit their unique business needs, extending or enhancing a current program or building a new technology services business.
TSS integrates preventive, self-initiated and technician-assisted service automation technologies to empower end users and service desk agents to better support customers at the first point of contact. It is a reinvention of technology support services that focuses on the customer experience, increasing call center efficiency, reducing costs, improving sales and enabling seamless service overflow management by putting customers first.