Remote technology service pioneer PlumChoice announced it has acquired the Swedish company Tific AB, the leader in automated IT support solutions. The acquisition brings together PlumChoice's award-winning platform for delivering remote service relationship management with Tific's self-service and self-healing IT tools to create a new technology care paradigm. This new integrated continuum of support protocols will enable companies to more efficiently provide their customers with full-spectrum, scalable technology care service solutions that start before the first service call and end with a comprehensive whole home or small business technology care solution.
Tific's automated IT support solutions are used by some of the largest U.S. and European companies to automatically diagnose and resolve technical problems and help technicians perform their work more efficiently and effectively. The integration of PlumChoice's premium service platform provides a seamless solution to access live expertise and support for programming and deployment of tools when needed—either by end-users or tech-support professionals.
The acquisition of Tific provides PlumChoice with significant capabilities. PlumChoice's acquisition of EveronIT earlier this year enhanced its capabilities to address the unique needs of small- and medium-sized businesses, an area of increasing focus for technical support service providers. Tific's service automation portfolio is an example of a key technology need for service delivery suppliers both on a U.S. and an international basis. Parks Associates research shows this market growing dramatically and this type of combination will position PlumChoice even further into a leadership position.
