Register

I agree with the Privacy Policy

TMCnet

Comcast leaps into tech support

April 05, 2011

The (Xfinity Signature Support) service, announced in early March and now being rolled out here, is offered as a subscription and through individual fix-it sessions. Technicians will tackle all kinds of devices -- PCs, Macs, smartphones, tablets, online game consoles and Internet-connected TVs. By doing so, it's jumping into a huge business. Dallas-based Parks Associates, a market research firm specializing in consumer electronics trends, says Americans spent $2 billion on home tech support last year. By 2015, that number is expected to jump to $5 billion. Kurt Scherf, vice president and principal analyst at Parks Associates, said Comcast has a real opportunity because it is already in its customers' homes.

"With its large footprint and marketing resources, it can really grab a significant share of the market," Scherf said.

From article, "Comcast leaps into tech support"

Previously In The News

Samsung Electronics and Delivery Agent Launch T-Commerce Shopping

Parks Associates estimates that of the 136 million TV households in North America projected in 2013, Smart TV homes will be present in 32 million, or 23 percent. By 2017, more than half (53%) of TV...

Machine to Machine Solutions Week in Review

We use many devices to communicate, and soon enough, they’ll all be communicating with each other. Machine to machine (M2M) solutions enable communication between devices, fueling the growth of the...

By 2017 Nearly 70M US Households Will Have Smart TVs

While moderating a session called "Smart TV Rising" at the New York Times Center Hall Heather Way, Senior Analyst, Parks Associates (News - Alert), stated that research shows that there will be 175...

Cognitive Networks Teams Up with Smart TV Industry Leaders at Advertising Week 2013

Made up of leaders from the Smart TV ecosystem, the panel will focus on Automatic Content Recognition (ACR) technology and how it is powering an enhanced Smart TV viewing experience. This newly-ena...

‹
1
2
...
17
18
19
20
21
22
23
24
25
26
›