Register

I agree with the Privacy Policy

TMCnet

Comcast leaps into tech support

April 05, 2011

The (Xfinity Signature Support) service, announced in early March and now being rolled out here, is offered as a subscription and through individual fix-it sessions. Technicians will tackle all kinds of devices -- PCs, Macs, smartphones, tablets, online game consoles and Internet-connected TVs. By doing so, it's jumping into a huge business. Dallas-based Parks Associates, a market research firm specializing in consumer electronics trends, says Americans spent $2 billion on home tech support last year. By 2015, that number is expected to jump to $5 billion. Kurt Scherf, vice president and principal analyst at Parks Associates, said Comcast has a real opportunity because it is already in its customers' homes.

"With its large footprint and marketing resources, it can really grab a significant share of the market," Scherf said.

From article, "Comcast leaps into tech support"

Previously In The News

Rovi Launches Advertising Trial Program for App Developers

As connected device adoption ascends and consumer affinity for apps intensifies, new revenue opportunities are emerging such as those provided by Rovi Advertising Network, said Heather Way, senior...

Parks Brings Out Report on U.S. Broadband Households

Parks Associates announced that 78 percent of U.S. broadband households had a home network router in 2012, up from 54 percent in 2009, with adoption reaching 95 percent by 2016. According to a...

U.S. SMBs Interested in New Support Services From Broadband Service Providers, Electronic Retailers, and CE Manufacturers

Parks Associates finds 55-65% of U.S. SMBs prefer phone and email tech support options over face-to-face service. According to "Small/Medium Business: Tech Support Opportunities," 54% of SMBs prefe...

Over One-Third of Smartphone and Tablet Users Use Mobile Devices as TV Guides

Parks Associates, host of CONNECTIONS™ at CTIA 2013, announced new mobile and app research today showing consumers are increasingly using mobile devices and second-screen apps as alternatives to tr...

‹
1
2
...
17
18
19
20
21
22
23
24
25
26
›