Register

I agree with the Privacy Policy

TMCnet

Comcast leaps into tech support

April 05, 2011

The (Xfinity Signature Support) service, announced in early March and now being rolled out here, is offered as a subscription and through individual fix-it sessions. Technicians will tackle all kinds of devices -- PCs, Macs, smartphones, tablets, online game consoles and Internet-connected TVs. By doing so, it's jumping into a huge business. Dallas-based Parks Associates, a market research firm specializing in consumer electronics trends, says Americans spent $2 billion on home tech support last year. By 2015, that number is expected to jump to $5 billion. Kurt Scherf, vice president and principal analyst at Parks Associates, said Comcast has a real opportunity because it is already in its customers' homes.

"With its large footprint and marketing resources, it can really grab a significant share of the market," Scherf said.

From article, "Comcast leaps into tech support"

Previously In The News

Smart Home Device in Every Other Home by 2020

While the number of applications for machine to machine (M2M) communications devices and so-called smart home devices are increasing, it's easy to wonder if the demand for these devices is likewise...

Cable Technology Week in Review

The top news this week was undoubtedly the fact that Amazon has finally gone to marketwith its hotly anticipated over-the-top (OTT) set-top box, dubbed the Fire TV. At $99, the tiny box directly ta...

Lowering Smart Thermostat Costs Will Accelerate Adoption

While there's little room for doubt that the smart thermostat can offer some significant price savings -- even if there are some major concerns about privacy issues as evidenced by Google's recent...

Cable Technology Week in Review

Consumers however expect a consistent quality of service regardless of the screen. And this is where operators can shine. A survey from Parks Research has found that consumers expect the same TV us...

‹
1
2
3
4
5
6
7
8
9
10
...
25
26
›