Register

I agree with the Privacy Policy

TMCnet

Comcast leaps into tech support

April 05, 2011

The (Xfinity Signature Support) service, announced in early March and now being rolled out here, is offered as a subscription and through individual fix-it sessions. Technicians will tackle all kinds of devices -- PCs, Macs, smartphones, tablets, online game consoles and Internet-connected TVs. By doing so, it's jumping into a huge business. Dallas-based Parks Associates, a market research firm specializing in consumer electronics trends, says Americans spent $2 billion on home tech support last year. By 2015, that number is expected to jump to $5 billion. Kurt Scherf, vice president and principal analyst at Parks Associates, said Comcast has a real opportunity because it is already in its customers' homes.

"With its large footprint and marketing resources, it can really grab a significant share of the market," Scherf said.

From article, "Comcast leaps into tech support"

Previously In The News

Samsung Electronics and Delivery Agent Launch T-Commerce Shopping

Parks Associates estimates that of the 136 million TV households in North America projected in 2013, Smart TV homes will be present in 32 million, or 23 percent. By 2017, more than half (53%) of TV...

Over 25% of US CE shoppers use mobile commerce apps in-store

More than 25 percent of CE buyers in US broadband households use mobile commerce apps on their smartphone to help with an in-store purchase decision, including functions such as product research, b...

Breaking News and Technical Analysis Update for June 1st 2010 Easylink Solutions Corp

Easylink Solutions Corp is Nevada Corporation, headquartered in Hong Kong, China. The company is focused in Consumer Electronics Product(s) in Portable Multimedia Players (PMPs) Market. The company...

Survey: Femtocell Technology Finds Appeal With the Masses

Commissioned by the Femto Forum to conduct a custom consumer research in the U.S., Parks Associates, an internationally recognized market research and consulting company specializing in emerging con...

‹
1
2
3
4
5
6
7
8
9
10
...
25
26
›