Providing Market Intelligence for 40 Years

TMCnet

Cable Technology - Broadband Providers Can Achieve 15% Higher Customer Satisfaction with Bundled Services, Says Parks Associates

TMC NetThe new white paper from Parks Associates (News - Alert) is titled “Broadband Services: The Turning Point”. It reports that subscribers with a triple-play bundle exceed the national average for satisfaction with broadband services. Premium entertainment services, premium technical support and provider-deployed home networks also have an immediate and positive impact on customer satisfaction and create a foundation for future service enhancements and higher ARPU.

According to Kurt Scherf, vice president and principal analyst at Parks Associates, broadband services are no longer measured by delivering a single service over one network to one device. Service providers help themselves by emphasizing customer support and high-quality service offerings. Moreover, service providers can leverage current service deployments and management systems to reap future benefits like reduced CAPEX and the ability to deliver emerging connected home applications.

From the article, "Cable Technology - Broadband Providers Can Achieve 15% Higher Customer Satisfaction with Bundled Services, Says Parks Associates" By Calvin Azuri

Previously In The News

Movistar Launches Tech Support Service in Spain, in Collaboration with iYogi

Stuart Sikes, of Parks Associates, a global market research firm, said, "The role of broadband service providers in addressing consumer tech support needs continues to be critical. As the number of...

Compelling Positive Impact [Credit Union Management]

We know that some interactions are shifting to mobile from other channels-such as balance inquiries that were once made via the higher-cost call center. Many of these inquiries are also incremental...

Phone:
972-490-1113
Mailing Address:
2301 West Plano Parkway, Suite 210, Plano, TX 75075
Expertise
Smart Home: Management and Safety Consumer Electronics Connected Health and Wellness Connectivity and Mobility Small-to-medium Business (SMB) MDU
Services
Research Memberships Visibility Memberships Streaming Video Tracker Smart Home and Security Tracker Broadband Market Tracker Channel Analytics
Events
CONNECTIONS™ CONNECTIONS™ Summit/CES Smart Energy Summit Connected Health Summit Future Of Video Smart Spaces
Resources
Press Releases Analyst Blog Parks in the News
About Us
Overview Team Contact Us
Store
View Your Cart

Follow:

© 2023-2026 Parks Associates. All Rights Reserved. Privacy Policy

Design & Developed By Agency Partner Interactive