Providing Market Intelligence for 40 Years

TMCnet

Cable Technology - Broadband Providers Can Achieve 15% Higher Customer Satisfaction with Bundled Services, Says Parks Associates

TMC NetThe new white paper from Parks Associates (News - Alert) is titled “Broadband Services: The Turning Point”. It reports that subscribers with a triple-play bundle exceed the national average for satisfaction with broadband services. Premium entertainment services, premium technical support and provider-deployed home networks also have an immediate and positive impact on customer satisfaction and create a foundation for future service enhancements and higher ARPU.

According to Kurt Scherf, vice president and principal analyst at Parks Associates, broadband services are no longer measured by delivering a single service over one network to one device. Service providers help themselves by emphasizing customer support and high-quality service offerings. Moreover, service providers can leverage current service deployments and management systems to reap future benefits like reduced CAPEX and the ability to deliver emerging connected home applications.

From the article, "Cable Technology - Broadband Providers Can Achieve 15% Higher Customer Satisfaction with Bundled Services, Says Parks Associates" By Calvin Azuri

Previously In The News

Parks Associates: Europeans Want More Content Discovery Options for TV Viewing

Parks Associates European research finds strong demand in Western Europe for TV solutions that personalize and prioritize content. TV subscribers in France, Belgium, the U.K., and Germany all expre...

Over 25% of US CE shoppers use mobile commerce apps in-store

More than 25 percent of CE buyers in US broadband households use mobile commerce apps on their smartphone to help with an in-store purchase decision, including functions such as product research, b...

Technology Support: The Moment of Truth that Drives Customer Experience

The importance of technology and reliance on Internet connectivity is driving a shift in that thinking. Today, technology support is increasingly being recognized as a critical moment of truth alon...

CEA Introduces Report on Dramatic Rise of Connected Health and Wellness Consumer Devices Market

The Consumer Electronics Association (CEA) released a new report, The Connected Health and Wellness Market, quantifying the dramatic growth in sales of connected health and wellness devices. Cr...

Phone:
972-490-1113
Mailing Address:
2301 West Plano Parkway, Suite 210, Plano, TX 75075
Expertise
Smart Home: Management and Safety Consumer Electronics Connected Health and Wellness Connectivity and Mobility Small-to-medium Business (SMB) MDU
Services
Research Memberships Visibility Memberships Streaming Video Tracker Smart Home and Security Tracker Broadband Market Tracker Channel Analytics
Events
CONNECTIONS™ CONNECTIONS™ Summit/CES Smart Energy Summit Connected Health Summit Future Of Video Smart Spaces
Resources
Press Releases Analyst Blog Parks in the News
About Us
Overview Team Contact Us
Store
View Your Cart

Follow:

© 2023-2026 Parks Associates. All Rights Reserved. Privacy Policy

Design & Developed By Agency Partner Interactive