Providing market intelligence for more than 35 years

White Paper

Next-Generation Support: Building an Engagement Platform
The data generated by connected devices also helps brands and service providers identify new avenues to create value for consumers and generate new re...

© Parks Associates

Next-Generation Support: Building an Engagement Platform

Support services are instrumental for building and sustaining valuable customer relationships.

This whitepaper examines the direct connections between support services and greater consumer engagement with today's connected solutions.