Hitachi, Support.com, Dell, PlumChoice, and Radialpoint will participate on the "Technical Support, Customer Service, and the Lifecycle in the Digital Home" session at the 2012 CONNECTIONS Summit at CES on January 10th in the South Hall of the Las Vegas Convention Center.
With the rise of complex, interconnected devices, the need for tech support has grown exponentially. This gives OEMs, retailers, and broadband and independent providers an unprecedented opportunity to forge loyalty-driven, long-lasting consumer relationships. Learn about changes in tech support, their impact on customer satisfaction and the role of the cloud.
Speakers include:
-- David L. Foote, Chief Technology Officer, Hitachi Communication Technologies America, Inc.
-- James Morehead, VP Product Management, Support.com
-- Todd O’Brien, Services Marketing Director for North America Consumer, Dell
-- Ted Werth, Founder and CEO, PlumChoice
-- Michael Wexler, VP, Business Development and Product Strategy, Radialpoint
-- Moderator: Kurt Scherf, Vice President, Principal Analyst, Parks Associates
For more information about this session and other CONNECTIONS Summit sessions, visit www.connectionssummit.com .
