Parks Associates' new white paper, The Opportunity for National Brands in SMB Technical Support Services, developed for PlumChoice, addresses key trends emerging from SMB support offerings: SMB IT expenses; future spending; remote access services; and market opportunities for service providers and other players.
Details the current state and future potential of national technical support services in the SMB market:
• There are roughly 5.7 million U.S. businesses with 1-99 employees.
• U.S. market revenues for SMB technical support services will grow from $9.6 billion in 2011 to $20.1 billion in 2015.
• The average number of computer "workstations" per SMB is around 11.
• 25% of all U.S. SMBs are most interested in: antispyware software, offsite hosting, remote support subscription, and "tune-up" services.
