Join Parks Associates and Support.com on Tuesday, March 10, for a complimentary industry webcast addressing advanced technical support solutions within the growing Internet of Things.
According to Parks Associates research, one-third of smart device owners in U.S. broadband households have experienced a technical problem with their devices. As consumers continue to adopt devices with increasing levels of connectivity, additional support services will b e required to deliver the experience consumers have come to expect.
Additionally, for consumer technology brands to maintain a foothold in the market, leveraging the support needs of their customers to cultivate and maintain strong relationships is critical. However, providing robust support can be challenging due to the growing complexity in broadband households. The increasing connectivity and interoperability among different products often extend diagnostic time and strain resources.
However, advanced solutions for tech support gives brands an unprecedented opportunity to connect and deliver a memorable customer experiences while minimizing support costs.
The webcast, A New Customer Experience: IoT and the Connected Consumer, will address several key topics:
- Current consumer habits and preference regarding tech support solutions
- The current expansion of broadband home networks and implications for support services
- Strategies to optimize support interaction with consumers in order to drive brand loyalty and product adoption
- New ways to deliver support services across self-service and traditional channels that automate and simplify complex interactions between consumers and tech support
Register to attend this complimentary webcast today: www.parksassociates.com/support-iot-2015
