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Net promoter scores (NPS) for Home Service Providers Drop at Year-End 2022

27th annual CONNECTIONS, co-located with Connected Health Summit, in Texas, May 23-25, addresses growth of home technologies and new demands from consumers

Parks Associates’ latest research on NPS (Net Promoter Scores) shows the scores for all service providers dropped at year-end 2022, including mobile, traditional pay-TV, streaming pay-TV, home internet, and home security services. Parks Associates will bring together hundreds of tech executives at its 27th annual CONNECTIONS™ Conference May 23-25 at the Omni Frisco Hotel, Featuring keynotes from Samsung SmartThings, Electronic Caregiver, Rapid Response Monitoring, Duke Energy, Comcast, and Kenmore and Brands.

“We can’t wait to bring the industry together again this year,” said Elizabeth Parks, President and CMO, Parks Associates. “We are in a midst of a great transformation, and the role of tech cannot be overstated.”

Sponsors include Calix, Cox Communities, Nice, Ubiety Technologies,, Bitdefender, Connectivity Standards Alliance (CSA), Johnson Controls, Origin, Rapid Response Monitoring, Cooktop Safety, iolo, Kwikset, Schneider Electric, Tuya, Xailient, Gadgeon, Ivani, Midea, Nimbio, and Becklar.


    Shankar Achanta, VP, Products, Sunnova
    Dean Avgiris, Executive Director - Xfinity Home, Comcast
    Greg Baldauf, Director, Revenue Edge SmartLife Partnerships, Calix
    Eugenia Blackstone, Chief Marketing Officer, Iris Powered by Generali
    Jean Anne Booth, CEO, UnaliWear
    Roger Clawson, Director Home Builder Division, SafeStreets USA
    Jim Conti, VP, Sales and Marketing, Nimbio
    Gregory Couvreur, Founder and Managing Principal, Mighty Acorns Capital
    Michael Crane, VP Global Business Development, Imprint Energy
    Colin Cureton, Senior Director of IoT Home & Life Ecosystems & Marketing, Silicon Labs
    Jan Dawson, Senior Director, Research & Insights, Vivint
    Jennifer Doctor, Senior Director, Product Management, Johnson Controls
    Brooke Ellison, VP, Technology and Innovation, United Spinal Association
    Steve Elliston, President, Elliston Systems & Design
    Aaron Emigh, CEO and Co-Founder, Brilliant
    Jesse Fallick, VP, Product, Recurve
    Nathanial Findlay, CEO, Lifeguard Health
    Ross Garrett, Chief Product Officer, CamerEye
    Peter Giacalone, President, Giacalone Associates
    Wade Gibson, Chief Sales & Customer Acquisition Officer, Brinks Home
    Geordie Hagerman, EVP Commercialization, Cognitive Systems
    Mason Hall, Head, Connected Products, Moen
    Daniel Herscovici, Partner, Edison Partners
    Jerome Howard, Chief Operating Officer, Culture Wireless
    Kevin Jameson, Volunteer President | Founder, Dementia Society of America
    Advait Katarki, Manager, Product Line Sales & Business Development - EV Charging & Connected Solutions, Eaton
    Abe Kinney, Senior Director, Product Management,
    Rich Korthauer, SVP, Home and Distribution, Schneider Electric
    Kevin Kraus, VP Global Programs and Technology Alliances, Smart Residential Solutions, ASSA ABLOY Group
    Michael Lee, CEO, Octopus Energy
    Bob Marshall, Co-Founder & CEO, Whisker Labs
    Geoff Martin, President & Co-Founder, vipHomeLink
    Nathan Matney, Director, IoT Products, Keurig Dr. Pepper
    Teddy Meyer, VP of Marketing & Customer Experience, GreenMarbles
    Michael Meyers, Executive Partner, Ethos Capital
    Martin Milani, CEO, Sunverge Energy
    Michelle Mindala-Freeman, EVP, Connectivity Standards Alliance
    Greg Mora, Executive Director, Johnson Controls
    Lainie Muller, Senior Director, Business Development, Health & Wellness,
    Bruce Mungiguerra, CEO, Riverbend Sandler Pools
    Benjamin Myers, National Sales Manager- RAS, Kwikset
    Sumit Nagpal, Founder, Chairman, and CEO, Cherish Health
    Tony Nicolaidis, Chief Commercial Officer, Origin Wireless AI
    Lars Oleson, CEO, Xailient
    Laurie Orlov, Industry Analyst, Aging and Health Technology Watch
    Roel Peeters, Co-Founder and CEO, Roost
    Keith Puckett, Founder and CEO, Ubiety
    Jeff Rogers, VP, Sales and Marketing, Sensory
    Andreas Rudyk, CEO, Smartfrog & Canary Group
    Kian Saneii, Founder and CEO, Independa
    Rob Shema, Director, Business Development, AltaFiber
    Brett Sobol, Head, Strategic Partnerships, Hippo Insurance
    Jonathan Storino, VP, Elexa Consumer Products
    David Sym-Smith, Partner, Mobility Ventures
    Sonny Tai, CEO, Actuate
    Tyler Tribe, Chief Technology and Product Officer, Becklar
    Kenneth Wacks, President, Home, Building, and Utility Systems
    Gene Wang, Chairman, Care Daily
    Chris Weltzien, SVP Business Development, iolo
    Paul Wezner, Chief Product and Customer Officer, Powerley
    Paul Williams, Chief Product Officer, Nice North America
    Brock Winzeler, President, Freeus, A Becklar Company
    Stefan Witkamp, Founder, Commercial Director, Athom, maker of Homey
    Jing Xue, Senior Director, Product Management, Wyze Labs
    Donald Young, EVP, COO, ADT
    Maggie Zieba, VP, Safety and Security Services, Resideo


Parks Associates' 28th annual CONNECTIONS™: The Premier Connected Home Conference is hosted May 7-9, 2024, in Plano, Texas, and brings industry leaders together to provide insights and business forecasting about the adoption of technology including broadband, smart home, security, connected health, energy, and home automation.

CONNECTIONS™ provides ongoing insights throughout the year with virtual and in-person conference sessions. Parks Associates' analyst team leads the conference sessions, which are focused on technology innovations, consumer adoption and trends, product and service forecasts, and the evaluation of new business strategies, partnerships, monetization opportunities, and value-added service design.

CONNECTIONS™ is a pivotal platform for partnerships and exploring the future of technology adoption and its impact on consumers and businesses.