Parks Associates research finds growing consumer interest in smart home automation solutions, with 26% of U.S. broadband households planning to purchase a smart thermostat during the 2013 holiday season. The ongoing influx of these emerging devices is expanding tech support opportunities from initial setup and integration to include compatibility, network performance, and service support, which can extend throughout the lifecycle of a device.
Parks Associates and Support.com, a leading provider of cloud-based technology services and software, will address these issues in the webcast “Evolving Technical Support for the Connected Home,” November 19 at 11 A.M. PST/2 P.M. EST.
Roughly 25% of broadband households with new home management and home entertainment equipment report experiencing problems with these devices on a monthly basis, a surprisingly high amount. Robust technical support will help consumers to achieve the promise of these devices and mitigate consumer frustration.
