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Finance and phones – what can retail banking learn from the phone business?

June 07, 2024

KEY STAT: Net Promotor Score (NPS) increases in direct proportion to the number of subscriptions per user. High NPS means higher product satisfaction means greater service adoption. - Parks Associates, 2024

From the article, "Finance and phones – what can retail banking learn from the phone business?" by Anil Malhotra for Bango

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Finance and phones – what can retail banking learn from the phone business?

Previously In The News

One System vs. a Dozen Apps: How Integration Affects Response Consistency

Does sound sell? Dolby’s Javier Foncillas on taking audio from phones and cars to smart glasses

Research: 16% US Internet homes have cancelled pay-TV and returned

Report: HDR enters 3rd phase of evolution

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