Alerts and Alarms: Consumer Perceptions of Security Event Management

This study explores consumer attitudes, preferences, and experiences in security event management among households with professional monitoring. It presents consumer perceptions on alerts (false/true), monitoring station response, first responder response, municipal fines, video verification, AI-enabled chat verification, and support agents working from home. Consumer segments include all system owners and interactive service owners experiencing a security event in the past few years.

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Publish Date: 4Q 2021

Slides: 50

Authored By:
Jennifer Kent - Vice President, Research

Published by Parks Associates
© July 2021 Parks Associates

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