Register

I agree with the Privacy Policy

San Jose Mercury News

When your computer crashes, who can you call?

June 19, 2011

Kurt Scherf, an analyst with Parks Associates, said he used Support.com when his computer started acting funny while he was in France."I noticed my computer was getting buggy, and I had an agent online for hours. In the end, it was my hard drive that was failing. There was nothing he could do about that."

Scherf said the services have great potential for small businesses and people who work at home. But studies have shown that a typical customer is "the stressed out 25-45-year-old parent," he said.

From the article, "When your computer crashes, who can you call?" by Pete Carey

Previously In The News

RadioShack bets on in-store, same-day repairs to smartphones, tablets

With the wireless phone industry moving away from subsidized smartphones, the cost of the phone psychologically is going to feel more expensive, said Harry Wang, director of mobile research at Park...

Is wearable tech already wearing thin?

Parks Associates' Wang said smartwatches will eventually compete against luxury watch makers such as Rolex, not other tech companies. Entering into the already established watch market would ha...

Wolverton: Bluetooth may be the key to your future smart home

That ubiquity means consumers can control Bluetooth-based smart home devices directly with their phones or tablets, rather than having to go through a so-called bridge. In order to interact with no...

Biz Break: Google Chromecast tops Apple TV in streaming battle, report finds

The booming market for streaming video has created another venue for Google and Apple to battle, and Google appears to have ridden lower prices to yet another market-share victory over its Cupertin...

‹
1
2
3
4
›