Register

I agree with the Privacy Policy

San Jose Mercury News

When your computer crashes, who can you call?

June 19, 2011

Kurt Scherf, an analyst with Parks Associates, said he used Support.com when his computer started acting funny while he was in France."I noticed my computer was getting buggy, and I had an agent online for hours. In the end, it was my hard drive that was failing. There was nothing he could do about that."

Scherf said the services have great potential for small businesses and people who work at home. But studies have shown that a typical customer is "the stressed out 25-45-year-old parent," he said.

From the article, "When your computer crashes, who can you call?" by Pete Carey

Previously In The News

Is a smart home in your future?

1.5 million: The number of home automation systems installed in the United States in 2012, according to ABI Research. That was nearly double the number installed in 2011. 8 million: The number of...

Microsoft to sell Mountain View-based Mediaroom unit

The deal is a good one for both companies, said Brett Sappington, director of research at Parks Associates, a consulting firm. It positions Ericsson to be a major player in an industry that's conso...

Roku steps up competition with Apple

The company is adding features and content to stay ahead of Apple, its nearest competitor. Roku makes the most popular streaming products used by consumers to watch films and TV shows from subscrip...

Tuning in Olympics made easier with new tech

It marks the first time the app has been available on a set-top box and the first time that Olympics coverage streamed over the Internet has been easily available on a TV. In the past, if you wante...

‹
1
2
3
4
›