Analyst Blog

Just last week, Comcast announced that they will triple the number of  “ Social Care Specialists” available to support their customers. Social care specialists handle customer support requests via social media channels. Comcast plans to add 40 social care specialists to its current pool of twenty specialists to cover 22 million subscribers. For Comcast, expanding services through social media is one attempt to amend the brand’s poor reputation as it relates to customer...
 
by Patrice Samuels | Apr. 2, 2015
Tags: operator, tech support


Parks Associates today released new research from its primary consumer study, Emerging Power of IoT in Canada . The study reveals nearly 60% have at least one connected CE, including a smart TV, Blu-ray player, gaming console, connected PVR/DVR, or streaming media device connected to...

  Parks Associates research shows consumers' fears of viruses, data loss, and identity theft are fueling use cases for technical support within the Internet of Things. Over 50% of U.S. smartphone and tablet owners are interested in tech support services that provide protection against...

I attended the London Wearable Technology Show last week. According to the event organizer, show floor traffic was up 250% and press coverage increased 60%, compared with last year’s inaugural event. Unlike other mega-events such as CES and Mobile World Congress where wearable was just a...
 
by Harry Wang | Mar. 15, 2015
Tags: Apple, smart watch, wearable

Today's customers want the features that home automation offers. This demand has been fueled by new technology and heavy advertising from companies like Xfinity and Time Warner Cable. Tom Kerber , Director, Research, Home Controls & Energy, Parks Associates will be presenting in a...
 
by Parks Associates | Mar. 13, 2015
Tags: security, smart home, Webcast

Today, Parks Associates released industry reports that address the emerging opportunities, partnerships, and strategic recommendations for the connected CE industry. The report Under Attack: Assessing New Threats to Pay TV notes that while consumers watch over 30 hours of video per week...

In a recent article for The Guardian , HBO revealed the scheduled launch of HBO Now, its online streaming-only OTT service, will be April 2015. Apple TV is also reportedly set to be one of the new streaming service's first partners. HBO first announced its plans to launch a...
 

Today, Parks Associates announced new smartphone and tablet research at Mobile World Congress that reveals that app users regularly use nearly eight apps on their smartphone and nearly seven apps on their tablet. The average user spends 3.3 hours per week using social networking apps on a...


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