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The Sacramento Bee

Opportunities for SMB Technical Support

June 15, 2011

"Keeping their technology products and services working at an optimal level is critical to the productivity of U.S. small- and medium-sized businesses," said Kurt Scherf, vice president, principal analyst, Parks Associates. "With often very heterogeneous technology environments, the growing use of server technology, critical needs for data backup, and unique needs for IT support and management, the SMB market has significant demand for one-stop premium technical support services."

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Parks Associates today announced new SMB (small-and-medium-business) technical support research showing network complexity, growth of cloud services, and BYOD (bring-your-own-device) trends will he...

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