iYogi announced that Larry Gordon, President, Global Channels, iYogi, is participating as a speaker at the upcoming CONNECTIONS Conference, co-located at CTIA, through May 23 in Las Vegas.
According to a release, Larry Gordon is participating in the session "Extending the Customer Relationship through Tech Support," on Wednesday, May 22 at 11:15 PT. Gordon will release a whitepaper on how to respond to the rapid adoption of new form factors and user applications.
The interactive panel session, moderated by Patrice Samuels, Research Analyst, Parks Associates, examines how the expansion of tech support business models creates opportunities for service providers, CE manufacturers, and retailers to build long-term relationships with consumers.
"Parks Associates research finds that global unit sales of connected CE, including smart TVs, connected Blu-ray players, connected game consoles, media tablets, and digital video media receivers, will grow from approximately 247 million in 2012 to nearly 734 million by 2017." "A post PC world is driven by the rapid proliferation of new form factors, thereby reducing PC's dominance as a computing device. This is also driving widespread commoditization of technologies such as tablets and smartphones," said Larry Gordon, President, Global Channels, iYogi. "While commoditization has benefited customers with standardization of devices and reduced price-points, the unfortunate consequence has been the reduced scope and service levels for support. In this post PC world service-side commoditization of tech support is the only counterbalance." CONNECTIONS, hosted by research firm Parks Associates, focuses on emerging technologies, monetization strategies, and content distribution for connected CE and connected home services.
iYogi is a global on-demand software and services company that provides tech support for consumers and businesses in United States, United Kingdom, Canada, Australia, GCC states and India.
From the press release, "iYogi Executive to Present 'A Survival Guide for the Post-PC World' at CONNECTIONS Conference."
