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Industry Press Releases

Comcast Introduces Xfinity Signature Support in Eastern Massachusetts, New Hampshire and Maine

Comcast Cable announced the Boston area launch of a new 24x7 technical support and equipment protection program for the growing number of home electronics devices.

According to a 2010 survey by Parks Associates, more than 50 percent of Americans with Internet service look to their broadband provider as their first or second choice in solving their home computer-related technical issues. Additionally, 75 percent of those surveyed prefer to receive all of their technical support services from a single vendor.

Previously In The News

WD Debuts My Book Elite External Hard Drives With Customizable E-label

According to research firm, Parks Associates, the average U.S. broadband household currently has over 120 GB (gigabytes) of digital media and files, which is projected to grow to over 1 TB of data...

DropAP Breaks the Mold with its New Wireless Router Blending Security, Simplicity and Style

"Finding the right balance between ease-of-use and security is a challenge in designing and deploying smart home products," said Maia Hinkle, Research Analyst, Parks Associates. "Consumers do not w...

EcoFactor Delivers Verified Energy and Demand Results that Surpass the Competition

"The NVE M&V report is significant because it compares the impact of different approaches to peak load shedding," said Tom Kerber, Director, Research, Home Controls & Energy, Parks Associates. "Eco...

PacketVideo’s Twonky 8 Takes Communication Service Providers and Consumer Electronics Manufacturers into the Cloud

“Accessing media online is especially important as our lifestyles become increasingly connected,” said Glenn Hower, Parks Associates research analyst. “We found at the end of 2013 that almost 40% o...

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